Privacy Policy

1. Who We Are

The Parking Deals is a trading name of Air Travel Extras Limited. We operate the airport parking comparison and booking website at theparkingdeals.co.uk.

For UK data protection purposes, we are the controller of personal data we collect through the website, customer accounts, bookings, payment support, email, chat, and customer service channels.

2. Personal Data We Collect

• Identity details: name, account name, passenger or driver name, and booking customer name.
• Contact details: email address, phone number, WhatsApp number where supplied, and customer support contact details.
• Booking details: airport, terminal, provider, dates, times, flight number, booking reference, selected extras, coupon codes, and booking status.
• Vehicle details: registration number, make, model, colour, and information needed by the parking provider.
• Account details: login credentials in encrypted form, role, account status, verification status, and account activity.
• Payment details: payment status, amount, currency, payment reference, fraud checks, refund records, and limited payment metadata. Card details are handled by our payment processor and are not stored by us.
• Support details: messages, complaints, cancellation requests, amendment requests, chat content, call or email notes, and documents or photos you send us.
• Technical data: IP address, device information, browser type, pages visited, referral source, session data, cookies, logs, and security events.

3. How We Collect Data

We collect data when you search for parking, create an account, make a booking, pay online, contact us, use live chat, subscribe to updates, use a discount code, or browse the website. We may also receive data from parking providers, payment processors, email providers, analytics tools, fraud prevention tools, and technical service providers.

4. Why We Use Your Data

• To provide quotes, process bookings, take payment, send confirmations, and manage parking instructions.
• To share necessary booking details with the selected parking provider.
• To manage customer accounts, login security, customer service, cancellations, amendments, complaints, refunds, and chargeback queries.
• To send service messages, booking updates, payment updates, and important operational notices.
• To detect fraud, secure the website, prevent misuse, troubleshoot errors, and maintain business records.
• To improve the website, understand customer journeys, measure marketing performance, and develop better services.
• To comply with legal, tax, accounting, regulatory, and consumer protection obligations.

5. Lawful Bases

We rely on different lawful bases under UK GDPR depending on the purpose:

• Contract: to provide quotes, create accounts, process bookings, manage payments, send confirmations, and provide customer support.
• Legal obligation: to keep tax and accounting records, respond to lawful requests, and comply with applicable laws.
• Legitimate interests: to secure the website, prevent fraud, resolve disputes, improve services, manage provider relationships, and keep appropriate business records.
• Consent: for optional marketing communications and non-essential cookies where consent is required.

6. Sharing Your Data

We only share personal data where necessary and proportionate. Recipients may include:

• The parking provider selected for your booking.
• Payment processors, banks, fraud prevention providers, and refund or chargeback processors.
• Email, hosting, database, analytics, live chat, customer support, security, and IT service providers.
• Professional advisers, insurers, auditors, and accounting providers.
• Law enforcement, regulators, courts, or public authorities where required by law or necessary to protect rights and safety.
• A buyer, investor, or successor if our business or assets are reorganised, sold, or transferred.

7. International Transfers

Some service providers may process data outside the United Kingdom. Where this happens, we use appropriate safeguards such as UK adequacy regulations, approved contractual clauses, or other lawful transfer mechanisms required by UK data protection law.

8. How Long We Keep Data

We keep personal data only for as long as needed for the purposes described in this policy. Typical retention periods include:

• Booking, payment, invoice, refund, and accounting records: normally up to 6 years after the booking or transaction.
• Customer account data: while the account is active and for a reasonable period after closure where needed for records, disputes, security, or legal obligations.
• Support, complaint, cancellation, and amendment records: normally up to 6 years where needed to evidence the service provided.
• Marketing preferences: until you unsubscribe or withdraw consent, plus records needed to honour that choice.
• Technical logs and security records: for a shorter operational period unless needed to investigate fraud, abuse, errors, or security incidents.

9. Marketing

We may send marketing messages where you have consented or where the law allows us to contact existing customers about similar services. You can opt out at any time by using an unsubscribe link or contacting us. We will still send essential service messages about active bookings.

10. Cookies and Analytics

We use cookies and similar technologies to operate the website, keep sessions secure, remember preferences, understand website use, and support marketing where permitted. You can read more in our Cookie Policy.

11. Security

We use technical and organisational measures designed to protect personal data, including access controls, encrypted passwords, secure payment processing, monitoring, and staff or supplier restrictions. No website or email system is completely secure, so please contact us immediately if you believe your account or booking data has been compromised.

12. Your Rights

Subject to legal conditions and exemptions, you may have the right to:

• Access a copy of your personal data.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Restrict or object to certain processing.
• Receive certain data in a portable format.
• Withdraw consent where processing is based on consent.
• Complain to the Information Commissioner's Office.

To exercise your rights, contact us using the details below. We may need to verify your identity before responding.

13. Children

Our booking service is intended for adults aged 18 or over. We do not knowingly create customer accounts for children or target children with marketing.

14. Third-Party Links and Providers

Our website may link to third-party websites, payment pages, airport websites, or parking provider materials. Those third parties are responsible for their own privacy practices. You should review their privacy notices where relevant.

15. Changes to This Policy

We may update this policy from time to time. The latest version will be posted on this page. If a change is significant, we may take additional steps to notify customers where appropriate.

16. Contact and Complaints

Privacy email: privacy@theparkingdeals.co.uk

General email: info@theparkingdeals.co.uk

Phone: 07777135649

Location: United Kingdom

You can also complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.